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On the 25th of May 2018 The General Data Protection Regulation (GDPR) came into effect across the UK, changing the way privacy and data protection is handled. Northern Trade Windows takes the protection of their customer’s data very seriously, our privacy policy puts our customers in control. This is how we collect, use, and share your personal data:

Collect data: We collect personal information about you when you voluntarily submit information directly to us or on our website, we do not collect data from publicly available sources or third-party vendors. The personal information you provide to us is required for Northern Trade Windows to contact you to arrange an appointment/home visit, discuss an enquiry, or to place an order. This includes:

  • Your name
  • Your property address
  • Your contact telephone number(s)
  • Your email
  • Payment details
  • Product interests/order details

Use data: The relevant personal information detailed above is required for NTW to arrange an appointment/home visit and/or to process an order. Northern Trade Windows processes all personal data lawfully, and in a fair and transparent way. In order for the customer to place an order it is mandatory to sign a contract, “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”. The signed contract is a legal ground for processing your data in order to fulfil contractual obligations.

Northern Trade Windows retention policy means we will process your personal data during the duration of any contract and will continue to store only the personal data needed to meet warranty and any legal obligations, after this your data will be destroyed. As an existing customer we may store your data for 10 years in order for us to fulfill your 10 year guarantee. We do not store any financial details such as credit or debit card numbers under any circumstances as we use World Pay as our payment provider to process any payments. No data is stored or handled outside of the European Economic Area.

Share: You will be please to know that we do not share any of your personal information with 3rd parties. However we do pass details of all installations (not including conservatories and porches) to FENSA Ltd who register the work with each Local Authority as appropriate and customer details are also passed to the GGF Group for the provision of the Insurance Backed Guarantee. The FENSA registration and Insurance Backed Guarantee processes are necessary and required for compliance purposes following the installation of our products. Your personal data is important to us, we take important security measures to ensure your data is kept secure and safe at our head office. We may contact you from time to time after installation to see if you would be interested in any special offers as valued existing customers.

Individual rights: As our customer, you have the right to be informed as to why, how and when your information will be processed, and what information is being used. You have the right to rectify any personal data we may hold, if it can be proved the data is either incomplete or inaccurate. Other rights include:

  • The Right to be forgotten: Customers can request their personal information held to be destroyed.
  • The Right to object and restrict processing: Customers can object about how their data is being processed and also restrict their personal data by requesting it to be blocked from processing.
  • The Right to restrict portability: Customers have the right to reuse their own personal data across different services.
  • The Rights related to automated decision making: Customers have the right to object to decisions being taken by automated means.

Complaints: Should you feel that you need to make a complaint about how your data is being processed by Northern Trade Windows you make contact us directly, you will find our contact information below. Customers are entitled to refer any complaints to The Information Commissioners Office (ICO). This authority polices, advices and assists with any data related issues.

Contact information: For questions, queries or requests regarding our privacy policy please contact:

Northern Trade Windows (manufacturers) Ltd, 513 Bradford Road, Pudsey, Leeds, LS28 8ET

Tel: 01274 266880 or Email: sales@northerntradewindows.co.uk

This privacy policy was last updated on 8th August 2018.

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