Buy with Peace of Mind
Installations services offered by Northern Trade fall under FENSA’s strict guidelines, with products themselves backed by insurance regulator the GGFI.
Complaints Procedure
If you’re not completely happy with our service we’d like to hear about it, that way we can put it right. We do everything we can to make sure our customers get the best products and the best service possible, however, sometimes we may not get things right first time.
We want to:
– Make it easy for you to tell us what went wrong
– Give your complaint the attention it deserves
– Resolve your complaint fairly and without delay
– Make sure you are satisfied with how your complaint was handled
How and where to complain
If you are not satisfied with any aspect of our/product service you can tell us about your complaint in the following ways:
– In person: Northern Trade Windows, 513 Bradford Road, Pudsey, LS28 8ET – Vat Registration Number – 567 2902 20
– In writing: write to us at the address above, please address your letter to The Complaints Manager
– By Telephone: 01274 656070
– By email: Sales@northerntradewindows.co.uk
How long will it take?
We will aim to resolve your complaint straight away but if we can’t we will write to you within 5 business days to tell you:
– Why we have not resolved your complaint
– Who is dealing with your complaint
– When we will contact you again
We will usually resolve your complaint quickly, but if it is complex it may take longer. We will keep you informed on a regular basis but if you need an update please call us on the number above and ask to speak to the person dealing with your complaint.
If we cannot reach agreement with you
If we can’t agree a solution within 8 weeks and your complaint relates to our credit brokerage service we will:
OR
Our aim is to resolve all credit brokerage related complaints internally. However, if after receiving our final decision letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
Financial Ombudsman Service
If you want the FOS to look into your complaint you must contact them within six months of the date of our final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 0234567
Email: complaint.info@financial-ombudsman.org.uk
Further helpful information can be obtained from visiting their web site at: www.financial-ombudsman.org.uk
Already have a home improvement project in mind? Where necessary, we can have a friendly member of staff pay a visit to your home and discuss the specifics of your ambition.
Book AppointmentSpreading the cost of your window, door, or conservatory installation with our 0% finance means removing the financial boundaries that would otherwise stand in the way.
View detailsOperating out of a market town means we can pass on that family-run touch to every home we work on. Based in Pudsey, we can serve residents in Leeds, Sheffield, Barnsley & beyond.
Every window, door, and conservatory come backed by a 10-year guarantee to let homeowners enjoy their improved home with complete peace of mind.
With Northern Trade, you can expect windows and doors that never compromise quality without breaking the bank. We’ve taken extra care to price products affordably.